Last updated: 3 November 2026
Who we are
Opalout Post ("we", "us") operates the casino hotel and the website at opaloutpost.site. This policy explains what personal information we collect, why we collect it and the choices you have.
Information we collect
- Details you give us, such as your name, email, phone number, travel dates and any requests sent through our booking form.
- Stay and members card details, including room preferences, dining bookings and play history if you join our members programme.
- Identity checks, as we must verify the age and identity of guests entering the casino floor.
- Technical data, such as your browser type, device and pages visited, collected through essential cookies.
How we use it
- To respond to enquiries and manage bookings.
- To meet legal duties, including age checks and anti-money-laundering rules.
- To improve our website and services.
- To send offers, only if you have agreed to receive them.
Sharing your information
We never sell your personal information. We only share it with trusted providers who help us run the hotel (such as payment processors and booking systems), and with authorities when the law requires it.
How long we keep it
We keep personal information only as long as we need it for the purpose it was collected, or as long as the law requires. Gaming and identity records are held for the period set by our licensing authority.
Your rights
Depending on where you live, you may have the right to access, correct, delete or move your data, and to object to certain uses. To make a request, email [email protected]. We will reply within 30 days.
Keeping data safe
We use encryption, access controls and staff training to protect your information. No system is completely secure, so please contact us straight away if you think your details have been misused.
Changes to this policy
We may update this policy from time to time. The date at the top of the page shows when it was last changed.